Scam Alert: Smishing

Package Tracking Text Scams

Smishing is a form of phishing that involves a text message or phone number. Victims will typically receive a deceptive text message that is intended to lure the recipient into providing their personal or financial information. These scammers often attempt to disguise themselves as a government agency, bank, or other company to lend legitimacy to their claims. USPS utilizes the 5-digit short codes to send and receive SMS to and from mobile phones.

The criminals want to receive personally identifiable information (PII) about the victim such as: account usernames and passwords, Social Security number, date of birth, credit and debit card numbers, personal identification numbers (PINs), or other sensitive information. This information is used to carry out other crimes, such as financial fraud.

This was a text we recieved today. There are several factors that raised red flags.

  1. We weren’t expecting a package.
  2. This text was a group text with 3 other numbers included.
  3. One of them is a foreign number. (Notice the +63 instead of +1).
  4. It included the classic spam indicator of a link to click on with a ‘threat’ if you don’t comply.

USPS will not send customers text messages or e-mails without a customer first requesting the service with a tracking number, and it will NOT contain a link. So, if you did not initiate the tracking request for a specific package directly from USPS and it contains a link: don’t click the link!

To report USPS related smishing, send an email to spam@uspis.gov.

  • Without clicking on the web link, copy the body of the suspicious text message and paste into a new email.
  • Provide your name in the email, and also attach a screenshot of the text message showing the phone number of the sender and the date sent.
  • Include any relevant details in your email, for example: if you clicked the link, if you lost money, if you provided any personal information, or if you experienced any impacts to your credit or person.
  • The Postal Inspection Service will contact you if more information is needed.
  • Forward the smishing/text message to 7726 (this will assist with reporting the scam phone number).

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